Frequently Asked Questions

Not able to find your answer here? Email us at service@figloans.com

How can I apply for a Fig loan?

You can start the application for a Fig loan by clicking the “Apply Now” button on our Home Page . From there you will be directed to create an account, review the terms of a Fig loan, enter some basic identification information, and verify your bank account. Once your bank account has been verified, your application is complete!

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What is the status of my Fig loan application?

Once you have completed a Fig loan application and verified your bank account, your application will be reviewed and you will recieve a decision via email in 1 business day.

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I have bad credit, can I apply for a Fig loan?

Yes! We do not look at a traditional credit score when making loan decisions. Instead we look at your ability to repay the loan based on the age of your bank account, income, and existing loans.

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How much can I borrow?

We offer loans from $300-$500 for residents of Texas, Missouri and Illinois. As customers build good relationships with us, they are eligible for larger loan amounts! As of now, the largest loan we offer is $800.

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Am I eligble to apply for a loan?

To qualify for a loan through the Fig Loans website, all applicants must:

  • Live in one of the following states: Texas, Missouri or Illinois
  • Be at least 18 years old
  • Not presently be a covered borrower as defined by the Military Lending Act ("MLA")
  • Have a regular source of income
  • Have a traditional bank account in your name with 90 days of history
  • Receive paychecks through direct deposit

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What information do I need to provide to apply for a Fig loan?

The application requires basic personal information (name, address, social security number) and verification of your bank account.

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Why do you need my social security number?

To verify your identity. For more information, take a look at our Privacy Policy .

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How should I choose my loan amount?

You can select your loan amount and length by adjusting the loan sliders from left to right on the Home Page. Once you've done that, select the "Apply Now" button.

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Why do you need my bank verification?

We don't check your credit score when we look at your loan application. Our decisions are based on the accuracy of the information you provide and the transaction history of the bank account you provide to us. We use this information to confirm your ability to pay back the loan. The last thing we want is to add to your debt burden.

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What is bank verification?

Bank verification is an authorization you give the bank to share your statement with us for verification purposes. It is NOT a linking of your account to our system. Fig never sees your login information because it is all handled between the bank verification provider and your bank.

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Who is your bank verification provider?

Our partner for bank verification is Plaid. Plaid recently raised $44 million dollars from Goldman Sachs as covered by Wall Street Journal, Bloomberg and other news providers. In order to obtain this investment, Plaid had to go through considerable security and use of information testing.

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What kind of bank account is required to apply for a loan?

To apply for a Fig loan, you'll need to have a checking account that accepts ACH transfers. Unfortunately prepaid debit cards and savings accounts cannot be used.

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What routing number should I use?

Please use your bank's direct deposit routing number. This can be found on your checks or your bank's website. If it's necessary, you can also contact your bank to confirm the correct electronic routing number. (Please do not submit your wire transfer routing number).

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How do I change my password?

Click here! Fig Password Reset

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Can I delete my Fig account?

We are required by law to keep a record of all information submitted as part of any Fig loan application. However, we safegaurd every customer's information like it is our own. We never sell any information to third parties.

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How do I check my loan balance and due date?

Please sign into sign in to to view your loan details.

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How does ACH payment work?

On your payment date, Fig will debit the amount owed from the same bank account where we deposited your loan funds. Once the payment is withdrawn, there's a 4-5 business day waiting period for your payment to clear on our end.

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Can I pay using a debit card?

Yes! You have the option of making payments using your debit card (an additional fee may apply). Debit card payments can be submitted online at www.figloans.com/me/debit. The payment must be paid by 5 p.m. CT the business day before your payment is due.

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Can I pay back my loan earlier than the due date with my checking account?

Yes! The best part is that there are no additional fees to set this up AND we waive all unearned interest. To schedule an early repayment, please get in touch with our Customer Service team by sending an email to service@figloans.com

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I can't make my loan payment on time. What are my options?

We offer free payment extensions and we can even split your payment in half if it will help you make on time payments. That's the key to building healthy credit!

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What type of loan is a Fig loan?

All Fig loans are installment loans. The loans are paid off over four to six months, through 4 to 6 equal monthly payments.

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What is an installment loan?

An installment loan is a loan where you pay back the amount borrowed (principal) plus any interest in regular payments over a period of time.

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Can I take out a 2nd Fig loan before I have paid off my first?

We do not allow more than one Fig loan to be held by the same person at a time.

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In which states do you offer loans?

We only serve residents of Texas, Missouri and Illinois at this time.

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Does Fig help build credit?

Repayment history (as reported to the three main credit bureaus) is one of the many factors that helps determine your credit score. Fig reports all of loan payments to the three major credit bureaus to help build positive repayment history.

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When does Fig start reporting credit?

Fig starts reporting credit on your first loan payment- no LendUp Ladder here! If you are curious, we report credit on the 10th of each month.

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Why is Fig a better alternative to payday loans?

Firstly, all Fig loans are installment loans because we believe they are better financial products than balloon payday loans. Installment loans are easier to understand and easier to manage because you pay the same amount, at the same time on a schedule you determine. Secondly, Fig loans are offered only online and on your mobile device so our product is accessible and convenient for hardworking Americans. Lastly, Fig reports credit to all three major credit bureaus starting with your first payment. Why? Because our goal is to help transition you to cheaper forms of credit. We also offer a discount for early repayments and don't charge any fees to reschedule your payments!

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Is Fig Loans a scam?

No. We're an online lender headquarted in Houston, Texas. Check out what our customers have to say about us here.

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Is Fig Loans a legitimate company?

Yes, Fig is licensed to operate in each state where we do business. Check out our licenses on our Rates page. Fig does not share or sell customer information to third party marketers or spammers. Our systems are protected with bank level security.

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How do I know Fig's website it secure?

You can verify this by checking for a green padlock on the upper left corner of your browser's address bar. You should also make sure the URL in the address bar starts with https (the "s" stands for secure sockets layer, meaning data is encrypted). These characteristics mean all communication on the website is encrypted and secure.

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Which browsers does Fig support?

www.figloans.com can be accessed from almost all modern browsers that support strong security standards like TLS 1.2 encryption. We reccomend you use the latest vesions of one of the following browsers:

  • Google Chrome on Android, iPhone, Windows and Mac
  • Firefox on Android, iPhone, Windows and Mac
  • Safari on iphone and Mac
  • Internet Explorer on Windows
  • Microsoft Edge on Windows

Not able to find your answer here? Email us at service@figloans.com